We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
[(a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);]
[(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services);]
[(c) information that you provide to us for the purpose of registering with us ;]
[(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including [details]);]
[(e) any other information that you choose to send to us; and]
[(f) other information.]
A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We [may] use [both] [“session” cookies] [and “persistent” cookies] on the website. [We will use the session cookies to: keep track of you whilst you navigate the website; and [other uses].] [We will use the persistent cookies to: enable our website to recognise you when you visit;.]
[Session cookies will be deleted from your computer when you close your browser.] [Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.]
[Our [advertisers/payment services providers] may also send you cookies.]
[Our advertising services providers may send you cookies for the purpose of enabling the service of advertisements based on your previous visits to our website.]
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites[, including this one].]
(3) Using your personal information
We may use your personal information to:
[(a) administer the website;]
[(b) improve your browsing experience by personalising the website;]
[(c) enable your use of the services available on the website;]
[(d) send to you goods purchased via the website, and supply to you services purchased via the website;]
[(e) send statements and invoices to you, and collect payments from you;]
[(f) send you general (non-marketing) commercial communications;]
[(g) send you email notifications which you have specifically requested;]
[(h) send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications) ;]
[(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;]
[(j) deal with enquiries and complaints made by or about you relating to the website; and]
[(k) other uses.]
[Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.]
[We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.]
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
[(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and]
[(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.]
[(5) International data transfers
Information which you provide may be transferred to countries [(including [the United States], [Japan], [other countries])] which do not have data protection laws equivalent to those in force in the European Economic Area.
[In addition, [personal information that you submit for publication on the website] will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.]
You expressly agree to such transfers of personal information.]
(6) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
[We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology].]
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
[You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).]
(7) Policy amendments
(8) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes[, by sending an email to us]. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
What is a Privacy Notice?
Under data protection law you, as a patient at Aligned For Life Chiropractic, you have specific
rights. To communicate these rights to you in a clear and concise manner, we are providing
you with this privacy notice.
Who We Are
Aligned For Life Chiropractic is the trading name of Aligned For Life Ltd.
- Address: 1st Floor (Bank Chmabers, 2 Bridge Street, Leatherhead, Surrey, KT22 8BZ.
- Telephone number: 01372 383050
- email: [email protected]
For the purposes of processing your personal data we are the controller.
Data Protection Manager
As we record and use sensitive data we take the protection of this data very seriously. We
have therefore appointed a Data Protection Manager, Paul Fraser, who is your first point
of contact for any matters regarding your personal data we process. They can be contacted
on 01372 383050, their email address is [email protected] and their postal
address is as given above.
The Personal Data We Process and What We Do with It
We record and use the following categories of personal data which may include: Health history, name, date of birth, occupation, address, telephone numbers, email address. Your health details are required for the diagnosis and treatment of your presenting complaint. Your occupation and age may help to determine your prognosis and personal data is required so that we can contact you if required.
Sharing Your Personal Data
We only share your personal data with your explicit consent and it would only be with:
- Your GP or hospital doctor
- Your medical insurance company
- Your solicitor in the case of legal claims
- Your place of work
- To the British Chiropractic Association in the case of a complaint made against the clinic
Where third parties are used by us to store your personal data (Cliniko – cloud based patient management software, MailChimp and SurveyMonkey), we ensure they are compliant with the data
Retaining Your Personal Data
By law we are required to keep your medical records for 8 years after the date of your last treatment after which time they will be shredded. If you attended the clinic before the age of 17 we will keep your notes until you are 25 after which time they will be destroyed.
After the 8 year period only your name will be kept on the system with all other information being deleted so as to maintain financial records.
As we process your personal data, you have certain rights. These are a right of access, a right
of rectification, a right of erasure and a right to restrict processing.
- You may request a copy of your data at any time. Please make such a request in writing or by email to the Data Protection Manager, whose details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.
- If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.
- If you believe we should erase your data, please contact Paul Fraser, whose details are shown above.
- If you wish us to stop storing or using your data, please contact Paul Fraser, whose details are shown above.
- Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.
Should your personal data that we control be lost, stolen or otherwise breached, where this
constitutes a high risk to your rights and freedoms, we will contact you without delay. We
will explain to you the nature of the breach, who is dealing with the situation and the steps we are taking to deal with it.
Should You Wish to Complain
If you wish to complain about the way in which your data is being processed you can contact the ICO via their website: www.ico.org.uk
Automated Decision Making and Profiling
We do not use any system which uses automated decision making or profiling in respect of
your personal data.